1. Overview
Bravelle Market LLC offers shipping for eligible women’s clothing products to customers within the United States and selected international destinations.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. Delivery estimates are provided for reference and may vary depending on the destination, carrier, customs procedures, and other factors.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days exclude weekends and applicable public holidays.
Processing time refers to the time required to verify, prepare, and dispatch an order. It is separate from the time required for the shipment to reach its destination.
Processing may take longer during peak shopping periods, public holidays, inventory checks, or circumstances requiring additional order verification.
Customers will be contacted if an unexpected issue materially affects order processing.
3. Shipping Destinations
We ship to eligible addresses within the United States and selected international destinations.
Available shipping destinations and methods are displayed during checkout. Shipping availability may vary according to the product, destination, carrier restrictions, and local import requirements.
We reserve the right to decline shipment to destinations where delivery is unavailable or prohibited by applicable law.
4. Estimated Shipping Times
The following are general transit-time estimates after dispatch:
- United States: Approximately 3–7 business days.
- International destinations: Approximately 7–15 business days.
These estimates are not guaranteed delivery dates. Actual transit times may vary due to destination, carrier capacity, customs inspections, weather conditions, local holidays, or other circumstances beyond our reasonable control.
Where a different delivery estimate is displayed at checkout or communicated for a particular order, that order-specific estimate should be consulted.
5. Shipping Fees
Applicable shipping charges will be displayed at checkout before payment is completed.
Shipping costs may vary based on destination, selected shipping method, order characteristics, and carrier rates.
Customers should review the final order summary to confirm the shipping fee and any other charges displayed before submitting an order.
6. Order Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched or when the carrier makes the information available.
Tracking updates may not appear immediately and can take additional time to become available in the carrier’s system.
Customers should use the provided tracking information to monitor shipment progress. If tracking remains unavailable or a shipment appears significantly delayed, please contact our customer support team.
7. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information, including the recipient’s name, street address, city, state or province, postal code, and contact details where required.
Please contact us promptly if you discover an address error after placing an order.
We will make reasonable efforts to assist with address corrections before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the carrier.
Additional costs arising from an incorrect address, failed delivery, or customer-requested reshipment may be the customer’s responsibility where permitted by law and disclosed as applicable.
8. Customs Duties and International Taxes
International orders may be subject to import duties, customs fees, value-added taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.
Customs authorities may inspect or hold shipments, and customers may need to provide additional information or documentation to complete delivery.
Bravelle Market LLC cannot control customs processing times or guarantee that an international shipment will clear customs by a particular date.
9. Delivery Delays and Exceptions
Delivery may be affected by circumstances including:
- Carrier disruptions or operational delays.
- Severe weather or natural events.
- Customs inspections and clearance procedures.
- Incorrect or incomplete delivery information.
- Public holidays or peak shipping periods.
- Other events beyond our reasonable control.
If a shipment is delayed, please check the tracking information first. If the shipment remains delayed or the tracking information indicates a delivery problem, contact us for assistance.
We will make reasonable efforts to help investigate shipping issues with the relevant carrier.
10. Lost, Damaged, or Incorrect Shipments
If your order appears to be lost, arrives damaged, or contains an incorrect item, contact us at support@bluemesamarketplace.space.
Please provide your order number, a description of the issue, and photographs where relevant.
We will review the circumstances and assist with an appropriate resolution in accordance with our Refund & Return Policy, applicable carrier procedures, and applicable law.
If a shipment is confirmed lost or an item is confirmed damaged or incorrect due to our fulfillment error, we will work with the customer to determine an appropriate remedy.
11. Undeliverable Packages
A shipment may be returned to the sender if the address is incomplete, delivery attempts are unsuccessful, or the recipient refuses or fails to collect the package.
If a package is returned to us, we will contact the customer where contact information is available to discuss the available options.
Any additional shipping charges for reshipment will be communicated before the reshipment is arranged, where applicable. Refunds for undeliverable orders will be assessed according to the circumstances, our Refund & Return Policy, and applicable law.
12. Contact Information
For questions about shipping, tracking, or delivery, please contact:
Bravelle Market LLC
1314 SHARP RIDGE RD GREENSBORO, NC 27406-8597
Phone: +1 8579952324
Email: support@bluemesamarketplace.space
When contacting us about an existing order, please include your order number to help us assist you more efficiently.