1. Overview
Bravelle Market LLC wants customers to be satisfied with their purchases. This Refund & Return Policy explains the conditions for returning eligible women’s clothing products and receiving refunds.
This policy applies to orders placed through our online store for delivery within the United States and to eligible international destinations. Nothing in this policy limits consumer rights that cannot be waived under applicable law.
2. Return Eligibility
Customers may request a return within 30 days of delivery, provided the item meets the following conditions:
- The item is unworn, unwashed, and unused.
- Original tags and labels remain attached where applicable.
- The item is in its original condition and packaging, where reasonably possible.
- The item has not been damaged, altered, or contaminated after delivery.
- Proof of purchase or an order number is provided.
For hygiene and product-condition reasons, items that have been worn, washed, damaged through customer use, or rendered unsuitable for resale are generally not eligible for return, except where required by applicable law.
Items identified as final sale or otherwise non-returnable before purchase may be excluded to the extent permitted by law.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the product and the problem, where applicable.
We may review the information to determine the appropriate resolution. Depending on the circumstances and applicable law, we may offer a replacement, exchange, or refund.
For returns caused by a confirmed product quality defect, incorrect item, or fulfillment error attributable to us, we will cover reasonable return shipping costs. We will provide instructions for the return shipping arrangement.
Please contact us before returning the item so we can help avoid unnecessary shipping costs.
4. Returns for Non-Quality Reasons
If you wish to return an eligible item because you changed your mind, selected the wrong size, or no longer want the product, you are responsible for the return shipping costs.
Original shipping charges are generally non-refundable for non-quality returns, except where required by law or where we agree otherwise.
We recommend using a trackable shipping service and keeping your proof of postage. We are not responsible for return parcels lost in transit when the customer independently arranges the shipment, to the extent permitted by law.
5. How to Request a Return
To request a return:
- Email support@bluemesamarketplace.space with the subject line “Return Request.”
- Include your order number, the item you wish to return, and the reason for the return.
- Wait for our return instructions before sending the item.
- Pack the eligible item securely and follow the provided instructions.
- Keep the tracking number and shipping receipt until the matter is resolved.
Unauthorized returns or parcels sent without sufficient order information may take longer to process.
6. Refund Processing
Once the returned item has been received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method. We generally initiate the refund within 3–5 business days after the returned item has been received and the return has been approved.
After the refund is initiated, the time required for the funds to appear in your account depends on your payment provider or financial institution.
If a refund has not appeared after the expected processing period, please contact us with your order number.
7. Exchanges
Exchanges are subject to product availability. If the requested size, color, or replacement item is unavailable, we may offer an eligible refund or another appropriate resolution.
Please contact us before sending an item for exchange. If an exchange cannot be accommodated, a refund may be processed in accordance with this policy and applicable law.
8. Cancellations
If you need to cancel or modify an order, contact us as soon as possible after placing it.
Orders that have not entered processing or shipment may be eligible for cancellation. Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return procedure may apply.
Any refund for a canceled order will be issued to the original payment method where applicable.
9. International Returns
International customers must follow the same return authorization procedure.
For non-quality returns, customers are responsible for return shipping costs and any applicable charges associated with sending the item back, except where required by law or otherwise agreed by us.
For confirmed quality defects or fulfillment errors attributable to us, we will cover reasonable return shipping costs in accordance with the instructions we provide.
Customers should contact us before shipping an international return to confirm the appropriate return arrangements and any customs documentation requirements.
10. Refund Exceptions
A refund may be declined for an item that does not meet the eligibility conditions described above, including items that have been worn, washed, altered, damaged through customer use, or otherwise rendered unsuitable for resale.
These restrictions do not apply where they would unlawfully limit a customer’s rights under applicable law.
11. Contact Information
For return, exchange, or refund assistance, contact:
Bravelle Market LLC
1314 SHARP RIDGE RD GREENSBORO, NC 27406-8597
Phone: +1 8579952324
Email: support@bluemesamarketplace.space
Please include your order number in all order-related correspondence.